Requested data
In accordance with the requirements of the General Data Protection Regulation (GDPR - General Data Protection Regulation (EU) 2016/679 for the processing of personal data and on the free movement of such data, Margelatu.eu is obliged to manage in secure conditions and only for the specified purposes, the personal data you provide us with.
The Margelatu.eu website is operated by the company SC Sita Ram srl, with registered office in Titulescu 4, registered in the Trade Register under number J12/2599/2020.
Margelatu.eu is an Operator of the personal data that you (the data subject) transmit to us.
Why we need the data
We need your personal data in order to be able to provide the Services to you for the following purposes:
- For processing your order and providing the products and services you want;
- To evaluate the products and services we provide to you;
- To provide you with access to the functionalities of the Site as a registered user;
- For site administration
- To analyse and improve the website, the commercial offer and the advertising we carry out;
- To give you the opportunity to participate in competitions, promotions;
- To send you non-commercial or administrative messages (concerning changes to the site, user account, etc);
- To send you offers, promotions, advertising and marketing messages concerning Margelatu.eu activity, if you have given your consent.
What we will do with the data
Your personal data is processed at the company's headquarters. Hosting and storage of your data take place on the territory of Romania.
We may provide your personal data to other companies with which we are in a partnership relationship, but only on the basis of a commitment of confidentiality on their part and only for the purposes mentioned in this document. The information requested for online payments is subject to the terms of use of payment processors, and Margelatu.eu will not request or store any details about your card.
We will disclose information if it is justified in order to protect against fraud, protect our rights or property. We may also need to disclose your information in order to comply with our legal obligation to respond to lawful requests from authorities. Your personal data will only be disclosed when we believe, in good faith, that we have a legal obligation to do so.
How long we keep the data
We will store your information for as long as we are required to by law. If there is no legal requirement, we will only store it for as long as necessary to provide our services to you. On the basis of a request sent to Margelatu.eu by email to support@margelatu.eu or by using the options available in your user account on the website, you can ask us to cancel your user account and delete or anonymise your data.
Any personal data that we hold for marketing purposes we will retain until such time as you notify us that you no longer wish to receive such information.
What are your rights.
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request to inspect, rectify or delete that information. You can contact us for this purpose by email at support@margelatu.eu.
If you wish to complain about the way we have handled your data, please contact us by email at support@margelatu.eu. We will analyse your complaint and work with you to resolve the problem.
An AI-based chatbot service is available on our website, provided through the onchat.ai platform. In some cases, while using the chatbot, visitors may provide personal data (such as email address, phone number, name). This data is processed exclusively for the following purposes:
1. Contact purpose: if the chatbot operator has enabled this functionality, you as a user have the possibility to enter contact data (e-mail address or phone number) after each response provided by the chatbot, in order to contact you at a later time.
2. Forwarding the content of the conversation: if you wish to contact a human operator, it is necessary to enter an e-mail address where the system will send the content of the conversation held with the chatbot up to that point.
3. Contact for technical reasons: in case the chatbot service is interrupted or suspended (e.g. due to expiration of the active package), you can send a message via a contact form displayed instead of the chatbot. In this case, data is transmitted for technical purposes only, without being saved or further processed.
4. Optional identification: in certain cases, You as a user can, at the beginning of the conversation, voluntarily provide your name and e-mail address. This option is not obligatory and the chatbot can also be used anonymously.
Data processing takes place solely on the basis of the express consent of the user in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR).
The data provided is processed solely for the stated purpose, in accordance with the expressed consent, and is not passed on to third parties or used for other purposes. The provider of the onchat.ai service acts as a data processor on behalf of the chatbot operator, as instructed by the chatbot operator.
You have the right at any time to request access to the data provided, rectification, erasure or restriction of their processing in accordance with the GDPR. For more information, please see our full privacy policy.